EZ WAY Real-Name Verification Guide
Must-read for Taiwan orders: EZ WAY real-name verification
Taiwan Customs requires the recipient of every overseas parcel to complete real-name verification and confirm the customs declaration before the parcel can clear customs. Please check these four things before you place your order.
1. Your name and mobile number must match EZ WAY exactly
The recipient name and mobile number on your order must be exactly the same as the details you registered in the EZ WAY app. One character more or less in the name, or a phone number in someone else's name, means the customs system cannot match them and the parcel will be held.
At checkout: enter your surname in the "Last name" field (e.g. 王) and your given name in the "First name" field (e.g. 小明). Together they must match the full Chinese name on your ID card. Enter a Taiwan mobile number in the format 09xx-xxx-xxx, registered in the recipient's own name and already verified. Please do not use a company number, an unregistered prepaid SIM or a family member's number.
2. We strongly recommend turning on pre-authorisation (預先委任)
Once pre-authorisation is on in the EZ WAY app, every future parcel declaration is confirmed automatically, with no push notification to wait for and nothing to tap. It is the single best way to avoid delays. Set it once and it stays on.
3. Not registered yet? Download the EZ WAY app first
Search for "EZ WAY 易利委" on the App Store or Google Play, then register and verify with a mobile number in your own name. The whole process takes about 5 minutes.
4. Without pre-authorisation, you will get a push notification before your parcel arrives
The customs broker sends the declaration to your EZ WAY app before clearance. Open the app, check the item names and amount, then tap "申報相符" (declaration matches). The parcel cannot clear customs until you confirm, and a late confirmation may cause it to be returned.
⚠️ Mismatched recipient details are the most common cause of delays. If anything on your order is wrong, contact our customer service to correct it before it ships. It cannot be changed after shipping.
