Taiwan
Below NT$1,500TWD250
NT$1,500 – 2,999TWD150
NT$3,000 and aboveFree shipping
Arrives in7 to 11 working days
Shipping & Delivery
Wholesome Wellness, Delivered
We deliver throughout Taiwan, including the outlying islands. Free delivery on orders of NT$3,000 and above.
Free
On orders of NT$3,000+
7 to 11 days
Working day delivery window
Taiwan
Main island & outlying islands
Delivery rates
Where We Deliver, What It Costs
Shipping is based on your order value; your exact fee is confirmed at checkout.
Shipping outside Taiwan can be arranged on request. Email hello@foodartstore.com. We do not deliver to P.O. Box addresses.
Must-read for Taiwan orders
EZ WAY real-name verification
Taiwan Customs requires every overseas parcel to be verified by the recipient in the EZ WAY app before it can clear customs. The recipient name and mobile number on your order must match your EZ WAY registration exactly. Turn on pre-authorisation in the app so each declaration is confirmed automatically.
Where is my order?
Track your order
Once your order ships you will receive a tracking link by email. You can also see live status from your account page. Need help finding an order? Email us and we will reply within one working day.
Shipping FAQs
The long-tail answers
Do I need to complete EZ WAY verification?
Yes. Taiwan Customs requires the recipient to complete real-name verification and confirm the declaration in the EZ WAY app before an overseas parcel can clear customs. Register before you order and make sure the recipient name and mobile number match your EZ WAY details exactly. See the EZ WAY guide for the steps.
How long does it take for delivery?
We process and ship out your order within 3 business days once payment is completed. Use the tracking information sent to you by email to check the precise delivery day. Please keep in mind there can be delays during peak season such as public holidays, festive periods, or major sales.
Can I choose a specific time and date for delivery?
All deliveries are handled by our courier partners and customers are not able to choose a specific date and time. You can check your shipment status using the tracking information provided via email once your order is fulfilled.
How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. Use the link in that email, or sign in to your account, to track your shipment.
I missed the delivery. What should I do now?
If there is no one at the address at the time of delivery, the courier will leave a Delivery Note or message for you to call back. You can arrange a second attempt with the courier company, or pick the parcel up at the nearest branch.
Do you provide self-collection service?
We do not have a physical store in Taiwan yet, so all orders are delivered by courier.
The item was damaged during shipment. Can you replace it?
We are not responsible for damages caused during shipment. However, we will help you process a refund claim with the courier in charge. Take a photo of the parcel before opening it and send it to us together with photos of the damaged item. Depending on the courier company, the refund may or may not be approved.
Do you deliver outside Taiwan?
We deliver throughout Taiwan, including the outlying islands. For other countries, email hello@foodartstore.com and we will arrange a quote.
How do I change my delivery address after ordering?
Email hello@foodartstore.com or reply to your order confirmation email within 24 hours of placing the order. We can update the address before dispatch.
